Michael Gilmore
Academic Operations | Student Support | Process Design and Applied AI
Ruston, Louisiana | (318) 278-5824 | mwgil10@gmail.com | michaelgilmore.work
Professional profile
Higher-education operations professional supporting a college of roughly 1,100 students, along with its faculty, advisors, and administrators, across advising, registration, academic records, transfer credit, graduation readiness, and Workday Student processes. Combines direct student service with process design, records auditing, and workflow analysis, finding where institutional procedures break down and building clearer support structures, with a working approach drawn from human psychology, applied AI, and process design. Moving toward designing and building the tools and workflows that support this work, as the projects below show. The wider record, from logistics and warehouse operations to academic operations and self-directed technical and AI projects, is a repeated pattern of entering unfamiliar systems and reaching working competence.
Core competencies
Academic operations, undergraduate student support, Workday Student, registration troubleshooting, degree progress and graduation readiness, transfer credit evaluation, records auditing and data accuracy, process mapping and workflow analysis, policy interpretation, cross-functional coordination, AI-assisted research and data analysis, Microsoft 365, Google Workspace.
Professional experience
Louisiana Tech University, College of Education and Human Sciences
Undergraduate Support Specialist | Ruston, Louisiana | January 2019 to Present
- Support undergraduate students, faculty, advisors, and administrators with academic records, advising, enrollment, registration, curriculum, and graduation processes.
- Evaluate all incoming transcripts for the college, roughly 1,100 students, assessing transfer credit, course equivalencies, substitutions, and curricular applicability under institutional policy.
- Review degree progress and graduation readiness, identify unmet requirements, and coordinate resolution of complex student cases across college and university offices.
- Digitized degree-progress tracking by moving it from paper folders to digital records, improving accessibility and access to student-progress information for advisors and staff.
- As a Workday Change Ambassador, provide most of the Workday Academic Affairs onboarding and troubleshooting for the college, guiding staff through system changes and resolving process issues.
- Troubleshoot registration barriers involving prerequisites, program eligibility, holds, overrides, course capacity, and student record discrepancies in Workday Student.
- Prepare academic-status summaries, suspension appeal materials, student communications, job aids, and process guidance for recurring academic operations.
- Coordinate orientation advising logistics, advisor assignments, departmental communication, and college-wide student support initiatives.
- Analyze recurring workflow failures and service patterns to identify process gaps, routing problems, hidden dependencies, and opportunities for clearer institutional procedures.
Fuqua Paper Supply
Warehouse Manager | Ruston, Louisiana | June 2017 to November 2018
- Managed daily warehouse operations, inventory records, driver coordination, and client service.
- Used and troubleshot web-based inventory and billing systems while maintaining accurate operational documentation.
- Communicated scheduling, inventory, and service updates across teams and departments.
Foster Farms Poultry Plant
Shipping Clerk | Farmerville, Louisiana | September 2016 to June 2017
- Managed shipping records, freight schedules, compliance documentation, and data entry across multiple enterprise systems.
- Coordinated inbound and outbound freight activity and provided administrative support for logistics operations.
Selected projects
Independent and in development. Case studies: michaelgilmore.work/work
Workday Student Process Documentation
Building consolidated, reusable documentation for student-facing academic processes to reduce repeated manual interpretation. In development.
Student Support Knowledge System
Authored a paired case study analyzing institutional student-support friction and proposing a retrieval-augmented (RAG) workflow as the response. Published analysis and design.
Scholar / Engram
Designing and building Engram, a desktop reading, annotation, and synthesis application, as the first layer of a broader academic operating system. Prototype in active development.
AI Memory and Workflow Architecture
Developing an architecture for preserving project context, handoffs, and reusable AI-assisted workflows across multiple tools. Early implementation, in testing.
Education
Louisiana Tech University, Ruston, Louisiana
Bachelor of Arts in Psychology, Summer 2026
Relevant study: research design, statistics, cognition, learning, personality, social psychology, and advanced general psychology.
Louisiana Delta Community College
Industrial Instrumentation Technology coursework, 2019 to 2020
Credentials and professional development
- Google AI series, seven credentials, June 2026: AI Fundamentals, AI for Data Analysis, AI for Content Creation, AI for Writing and Communicating, AI for Research and Insights, AI for Brainstorming and Planning, and Google AI.
- Microsoft 365 Certification.
- Workday Change Ambassador Course.
- Office Support Civil Service Certification, 95 percent examination score.
Award
- University Senate Student Outreach Award, Louisiana Tech University, 2024. University-wide recognition of one classified employee for going beyond defined duties to improve services and outcomes for students.
Technical skills
Workday Student administrative systems, Microsoft 365, Google Workspace, jamovi for statistical analysis, PsychoPy for behavioral experiment design, Adobe applications, CSS, Windows and Linux, spreadsheet analysis, AI-assisted research and data analysis, PC and hardware troubleshooting.
Currently building Python proficiency through the Engram desktop application, and developing WordPress site-development skills.