Professional profile

Higher-education operations professional supporting a college of roughly 1,100 students, along with its faculty, advisors, and administrators, across advising, registration, academic records, transfer credit, graduation readiness, and Workday Student processes. Combines direct student service with process design, records auditing, and workflow analysis, finding where institutional procedures break down and building clearer support structures, with a working approach drawn from human psychology, applied AI, and process design. Moving toward designing and building the tools and workflows that support this work, as the projects below show. The wider record, from logistics and warehouse operations to academic operations and self-directed technical and AI projects, is a repeated pattern of entering unfamiliar systems and reaching working competence.

Core competencies

Academic operations, undergraduate student support, Workday Student, registration troubleshooting, degree progress and graduation readiness, transfer credit evaluation, records auditing and data accuracy, process mapping and workflow analysis, policy interpretation, cross-functional coordination, AI-assisted research and data analysis, Microsoft 365, Google Workspace.

Award

University Senate Student Outreach Award, Louisiana Tech University, 2024.

Technical skills

Workday Student administrative systems, Microsoft 365, Google Workspace, jamovi for statistical analysis, PsychoPy for behavioral experiment design, Adobe applications, CSS, Windows and Linux, spreadsheet analysis, AI-assisted research and data analysis, PC and hardware troubleshooting.

Downloadable DOCX link pending upload to the WordPress media library.